Frequently Asked Questions
Everything you need to know about our premium collection and services.
What materials are used in your scarves?
Since our founding in 2020, we have prioritized quality. Our collection features premium silk, ethically sourced cashmere, organic cotton, and high-grade wool blends to ensure comfort and durability.
How should I care for my luxury scarf?
To preserve the fibers and colors, we recommend dry cleaning for silk and cashmere items. For cotton blends, a gentle hand wash in cold water with mild detergent is best. Always air dry flat.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed scarves in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you offer gift wrapping services?
Yes, every scarf comes in our signature Scarf Specialist protective sleeve. During checkout, you can select our premium gift box option which includes a personalized handwritten note.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.